Medik8 has long been at the forefront of vitamin A innovation, but until now, their cutting-edge retinal technology had yet to make its way into a clinic setting. In a highly anticipated development, Medik8 recently launched the Crystal Retinal Age-Defying Facial—a retinal-powered professional treatment delivering visible results from the very first application.

Ahead of its official launch, I tried the Crystal Retinal Age-Defying Facial, reporting glowing results—literally. I then caught up with Medik8’s Chief Product Officer and Co-Founder, Daniel Isaacs, to go behind the scenes of its development—from the science that powers it to the meticulous testing that brought it to life. Whether you’re a skincare professional or simply curious about the next generation of vitamin A treatments, read on for everything you need to know.

What differentiates the Crystal Retinal Age-Defying Facial from other vitamin A treatments on the market?

Unlike many professional treatments that rely on retinol-based peels to accelerate skin shedding, few brands bring vitamin A into the treatment room in its most effective forms due to stability challenges. As the experts in vitamin A, we’ve harnessed our patented retinal stabilisation technology—typically reserved for home use—and brought it into the hands of professionals. Our chosen molecule is retinal, a form of vitamin A that delivers maximum visible age-defying results whilst maintaining skin comfort.

What truly sets this treatment apart is its ability to be personalised. Therapists can tailor each facial using precise doses of Crystal Retinal Concentrate, with optional additions of ascorbic acid and/or charcoal powder to address specific concerns such as dullness or blemish-prone skin.

What are the advantages of combining retinal with vitamin C?

Both are gold-standard actives for visibly brightening skin and targeting uneven tone, dark spots and signs of sun damage. By allowing therapists to mix fresh, potent doses of both ingredients during the treatment, we offer a dual-action approach that supports brighter, clearer and more even-looking skin with every facial.

Given that retinal is a foundational ingredient in the Medik8 range, what factors contributed to not incorporating its award-winning retinal into professional treatments earlier?

For retinal to truly perform in a professional facial, we saw that a different approach was needed. We took the time to develop and test this new formula, specifically designed to help retinal release faster. Our meticulous approach to formulation and protocol development ensures that it delivers exceptional results skincare professionals can trust and rely on within the limited treatment time.

Talk us through the development process behind the Crystal Retinal Age-Defying Facial…

It took us 18 months, and a great deal of expertise, testing and refinement, to create the Crystal Retinal Age-Defying Facial available today.

It began with a single ambition: to bring our expert-level retinal technology into the treatment room without compromising on performance or experience. Drawing on feedback from our global network of professionals, we identified a clear gap in the market—no one was fully harnessing retinaldehyde’s potential in professional treatments.

Our next challenge was formulation. Potent actives like retinal and vitamin C are notoriously difficult to stabilise, especially within the time constraints of an in-clinic facial. Thanks to our patented stabilisation expertise, we created a professional-grade treatment that therapists can tailor to their client’s skin while maintaining stability, efficacy and visible results.

Once the formulation was perfected, we conducted extensive stability, compatibility and challenge testing, followed by hands-on treatment trials to ensure it delivered on every level.

To complete the experience, we collaborated with master facialist Michaella Bolder to develop a bespoke massage technique. Designed to enhance retinal absorption, sculpt facial contours and support lymphatic drainage, it boosts both the efficacy and luxury of the treatment.

With the formula and technique finalised—and proven results in clinical trials—we were ready to introduce this first-of-its-kind treatment to professionals worldwide.

The facial features a sculpting massage designed by master facialist Michaella Bolder. How does this element contribute to the treatment’s overall results?

Michaella Bolder, with over 15 years of expertise, is known for delivering transformative results through personalised techniques. Her sculpting massage protocol was designed specifically to enhance retinal absorption, lift facial contours and stimulate lymphatic flow. The creamy texture of the Crystal Retinal Mask provides ideal slip for massage, transforming into a luxurious oil mid-treatment to improve glide and comfort.

Are there any other elements therapists can incorporate into the treatment to enhance results?

While we haven’t yet conducted official clinical trials combining the Crystal Retinal Age-Defying Facial with in-clinic devices such as LED, we’re constantly innovating—so watch this space.

What does the training process entail for therapists performing this facial treatment? How do you ensure consistency and quality across Medik8’s worldwide network of clinics?

Education is central to our mission. All training is delivered by our Global Education Team, who equip regional Medik8 Trainers with the expertise to ensure consistency across every territory. For this launch, we focused on in-person training to ensure the advanced massage techniques were fully mastered.

Regional Trainers then cascade this knowledge throughout their clinic networks, supported by annual refresher sessions and regular touchpoints to uphold technique standards. Therapists also have access to a comprehensive online training manual and direct support from their education team whenever needed.

Who would be the most suitable candidate for the Crystal Retinal Age-Defying Facial?

This facial is ideal for anyone looking to address visible signs of ageing such as fine lines, wrinkles and a loss of firmness. It’s also a great option for skin that appears dull or fatigued, offering an instant radiance boost to refresh and revitalise the complexion.

For loyal Medik8 customers already using Crystal Retinal at home, this treatment serves as the perfect professional upgrade to supercharge their results.

It doesn’t stop there—the facial can also be tailored for blemish-prone skin, thanks to its customisable blend of retinal and vitamin C, which supports clarity without compromising glow. With its flexible formulation, this treatment suits a wide range of skin concerns, making it an excellent choice for both first-time and experienced vitamin A users.

Is there any downtime associated with this treatment?

There’s no downtime in the traditional sense—no redness, flaking or peeling like you might expect from more intensive treatments. However, due to the thorough sculpting massage, some clients may experience slight muscle ache in the face for a day or two post-treatment. It’s a sign your skin’s had a proper workout.

What results can clients expect to see post-treatment and how long do these usually last?

Smooths fine lines and wrinkles: Clinically proven to visibly smooth the appearance of fine lines and wrinkles after one application*

Instant glow and brightness: Clinically proven to visibly brighten the skin after one application*

Lifts and firms the skin: Clinically proven to instantly increase the appearance of skin firmness after one application*

Hydrating: Clinically proven to instantly increase hydration by 104% after one application*

Clients should feel the lifting benefit of the massage for up to 2 weeks but as muscle memory returns it will reduce the effect.

*Proven via independent clinical study on Crystal Retinal Age-Defying Mask on 18 volunteers over 4 weeks

Is one session sufficient for clients to notice visible improvements?

Yes, the Crystal Retinal Age-Defying Facial is clinically proven to visibly smooth the appearance of fine lines and wrinkles after one treatment*

*Proven via independent clinical study on Crystal Retinal Age-Defying Mask on 18 volunteers over 4 weeks

How often do you recommend clients schedule this treatment for optimal results?

For optimal results, we recommend a course of six treatments spaced evenly every 10-14 days. 

Is the Crystal Retinal Age-Defying Facial appropriate for clients who are new to using vitamin A products?

Yes. The Crystal Retinal Age-Defying Mask can be adapted to suit each client’s individual skin concerns, including adjusting the level of active mix-ins—or removing them entirely if needed for sensitive skin. It offers a gentle yet effective introduction to vitamin A, while still delivering powerful results for experienced users.

Lastly, what aftercare advice should therapists provide clients to help them maximise the benefits of the Crystal Retinal Age-Defying Facial?

We recommend all clients follow our CSA Philosophy—vitamin C and sunscreen by day, vitamin A by night—to maximise the results of the facial. Therapists should tailor a CSA routine recommendation for each client.

We also strongly advise continued use of Crystal Retinal and Crystal Retinal Ceramide Eye to maintain and enhance results in between professional treatments.