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How to manage salon client complaints

How to manage salon client complaints

Service recovery is what we do when things go wrong, according to salon business expert, Liz McKeon. This process includes; How do we define a client complaint? “When..

Body Catalyst Faces A Restructuring Twist After Undergoing Administration

Body Catalyst Faces A Restructuring Twist After Undergoing Administration

This crucial decision marks the end of a voluntary administration and paves the way for the continued operation of 16 clinics across New South Wales, Victoria, and Queensland…

Consumer group in US calls for stronger warning labels on anti-wrinkle injections

Consumer group in US calls for stronger warning labels on anti-wrinkle injections

A consumer advocacy group in the US has recently filed a petition urging the U.S. Food and Drug Administration (FDA) to enhance safety warnings on anti-wrinkle injections, more..

Cynosure and Lutronic set to merge

Cynosure and Lutronic set to merge

Global medical and aesthetic device companies, Cynosure and Lutronic have announced a strategic merger. Cynosure’s majority owner Clayton, Dubilier, & Rice, LLC (CD&R) has entered into the agreement..

Hair and scalp spas are becoming mainstream in 2024

Hair and scalp spas are becoming mainstream in 2024

An intriguing trend has gained momentum in the world of wellness – the rise of hair and scalp spas. This phenomenon is not limited to a single locale..

Gen Z, social media and high-tech beauty at the forefront of 2024 beauty trends, says New Laboratories

Gen Z, social media and high-tech beauty at the forefront of 2024 beauty trends, says New Laboratories

Industry watchers are witnessing an unprecedented era of innovation and change within the beauty industry. Rohan Widdison, CEO of New Laboratories previews the year’s trends and what is..

Ella Baché Launches Most Diverse Campaign Yet

Ella Baché Launches Most Diverse Campaign Yet

The campaign invites consumers to join the movement of self-love and acceptance, encouraging individuals to embrace and celebrate the unique beauty of their own skin. In a defining..

The Difficult Case Of Patient (Non-)Compliance

The Difficult Case Of Patient (Non-)Compliance

How do you make your patients follow their pre- and post-treatment care? We asked two practitioners. Ensuring patient compliance with pre and post-treatment skincare regimens is a critical..

Taylor Swift, Beyoncé and Margot Robbie top list of most publicised celebrity beauty routines

Taylor Swift, Beyoncé and Margot Robbie top list of most publicised celebrity beauty routines

According to research conducted by salon bookings platform Fresha, Taylor Swift’s beauty routine was the most written about last year. Fresha conducted an analysis on the quantity of..