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Service recovery is what we do when things go wrong, according to salon business expert, Liz McKeon. This process includes; How do we define a client complaint? “When..
This crucial decision marks the end of a voluntary administration and paves the way for the continued operation of 16 clinics across New South Wales, Victoria, and Queensland…
A consumer advocacy group in the US has recently filed a petition urging the U.S. Food and Drug Administration (FDA) to enhance safety warnings on anti-wrinkle injections, more..
Global medical and aesthetic device companies, Cynosure and Lutronic have announced a strategic merger. Cynosure’s majority owner Clayton, Dubilier, & Rice, LLC (CD&R) has entered into the agreement..
An intriguing trend has gained momentum in the world of wellness – the rise of hair and scalp spas. This phenomenon is not limited to a single locale..
Industry watchers are witnessing an unprecedented era of innovation and change within the beauty industry. Rohan Widdison, CEO of New Laboratories previews the year’s trends and what is..
The campaign invites consumers to join the movement of self-love and acceptance, encouraging individuals to embrace and celebrate the unique beauty of their own skin. In a defining..
How do you make your patients follow their pre- and post-treatment care? We asked two practitioners. Ensuring patient compliance with pre and post-treatment skincare regimens is a critical..
According to research conducted by salon bookings platform Fresha, Taylor Swift’s beauty routine was the most written about last year. Fresha conducted an analysis on the quantity of..