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How to Deal with Customer Complaints

How to Deal with Customer Complaints

Despite your best efforts, chances are you’ll need to deal with customer complaints at one point. How you deal with them is an important skill to master as..

Create a Positive Customer Experience

Create a Positive Customer Experience

You may offer the best smokey eye in town, the cleanest shave, the glossiest har colour or the most natural spray tan – but it means nothing if..

Inflation and your salon, spa or clinic

Inflation and your salon, spa or clinic

Inflation has hit a 30-year high in New Zealand, and while that isn’t good news for anyone, there are some things salon, spa and clinic owners can do..

Get that business idea off the ground

Get that business idea off the ground

If you’ve taken the plunge and decided to go into business for yourself, then high-five! And while being your own boss is a pretty incredible feeling, there’s no..

Leah Light sells nail business

Leah Light sells nail business

New Zealand’s queen of nails Leah Light this week announced the sale of her eponymously named salons in Westgate and Parnell. Light, who has more than 450K social..

CND joins forces with Swarovski Crystals

CND joins forces with Swarovski Crystals

CND has joined forces with Swarovski Crystals to add extra sparkle to its 40th anniversary celebrations. The nail company has chosen Swarovski as its exclusive nail embellishment for..

Dyson launch new hair tech device, the Corrale

Dyson launch new hair tech device, the Corrale

Dyson, the British company behind some of the most talked-about household appliances in history, today announced its latest – the Corrale – a hair-straightening tool that not only..

Schwarzkopf Pro announce new head of education

Schwarzkopf Pro announce new head of education

Schwarzkopf Professional have announced the appointment of Gina Thomas as Head of Education, harnessing her 19 years of industry experience across Australia and New Zealand markets for the..

Sophie Monk shares her top beauty tips

Sophie Monk shares her top beauty tips

Australian celebrity and television host Sophie Monk has just launched her limited edition range of makeup for MCoBeauty, including her favourite lip glosses and eyeshadow palette. She chats..

Digital dermatology is here

Digital dermatology is here

The days of waiting for an available appointment at a skin clinic may soon be a thing of the past. That’s certainly the case for followers of US-based..