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Working with Family: A Survival Guide

Working with Family: A Survival Guide

You know what’s harder than having a disagreement with a staff member? Going home with them…because you’re married to them. Or having to see them at the family..

The Great Staff Shortage of 2022

The Great Staff Shortage of 2022

Remember that feeling, when lockdown was finally lifted and we were able to open our salons? Remember the relief as bookings came flooding in and our staff rejoiced..

Cash in on Father’s Day

Cash in on Father’s Day

If you haven’t gotten on board with the annual spend-fest that is Father’s Day, it’s not too late. While we all know Valentine’s Day and Mother’s Day are..

The way we hire staff has to change

The way we hire staff has to change

The way we work and our relationship with your work has dramatically shifted over the last two years. So why are our recruitment processes largely the same? If..

“Long COVID” and your business

“Long COVID” and your business

In the coming months, hundreds of thousands of New Zealanders will be diagnosed with ‘long COVID’ — and that means major chaos for workplaces is on the way. The..

Increase Winter Bookings

Increase Winter Bookings

It’s winter, and any salon owner knows that these can be quiet months when it comes to business. The frenzy of summer has passed, and the voucher-buying sprees..

Changes to Re-infection Advice will Effect Your Salon

Changes to Re-infection Advice will Effect Your Salon

If you, or one of your employees, has had COVID-19 it is possible you could be reinfected within 29 days of first getting sick. The Ministry of Health..

Here Comes the ‘Shullet’

Here Comes the ‘Shullet’

The hairstyle of the 80s, synonymous with beer bellies and football games, has made one heck of a comeback. But this time round, it’s upped its glam ante…

How to Deal with Customer Complaints

How to Deal with Customer Complaints

Despite your best efforts, chances are you’ll need to deal with customer complaints at one point. How you deal with them is an important skill to master as..

Create a Positive Customer Experience

Create a Positive Customer Experience

You may offer the best smokey eye in town, the cleanest shave, the glossiest har colour or the most natural spray tan – but it means nothing if..