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How to Earn Staff Loyalty

How to Earn Staff Loyalty

You’ve finally managed to build a team of absolute rockstars. Their skillset is matched by their attitude and your clients are loving them. So, how to make sure..

Increase Winter Bookings

Increase Winter Bookings

It’s winter, and any salon owner knows that these can be quiet months when it comes to business. The frenzy of summer has passed, and the voucher-buying sprees..

Changes to Re-infection Advice will Effect Your Salon

Changes to Re-infection Advice will Effect Your Salon

If you, or one of your employees, has had COVID-19 it is possible you could be reinfected within 29 days of first getting sick. The Ministry of Health..

Free masks and RATs for staff

Free masks and RATs for staff

As  COVID-19 cases surged across the country, the government has made a move to provide free face masks and RAT tests available. “There’s no question the combination of..

How to Deal with Customer Complaints

How to Deal with Customer Complaints

Despite your best efforts, chances are you’ll need to deal with customer complaints at one point. How you deal with them is an important skill to master as..

Create a Positive Customer Experience

Create a Positive Customer Experience

You may offer the best smokey eye in town, the cleanest shave, the glossiest har colour or the most natural spray tan – but it means nothing if..

Inflation and your salon, spa or clinic

Inflation and your salon, spa or clinic

Inflation has hit a 30-year high in New Zealand, and while that isn’t good news for anyone, there are some things salon, spa and clinic owners can do..

How to Create Content for Your Salon or Clinic

How to Create Content for Your Salon or Clinic

You don’t have to be a writer to ensure your biz has great content.

New NZ haircare brand MONDAY launches

New NZ haircare brand MONDAY launches

MONDAY promises ‘a range of salon-quality products available at affordable prices’.

Skin Cancer Signs all Salon Staff Should Know

Skin Cancer Signs all Salon Staff Should Know

Therapists can be the first line of defence against skin cancer.