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How to Deal with Customer Complaints

How to Deal with Customer Complaints

Despite your best efforts, chances are you’ll need to deal with customer complaints at one point. How you deal with them is an important skill to master as..

Create a Positive Customer Experience

Create a Positive Customer Experience

You may offer the best smokey eye in town, the cleanest shave, the glossiest har colour or the most natural spray tan – but it means nothing if..

Inflation and your salon, spa or clinic

Inflation and your salon, spa or clinic

Inflation has hit a 30-year high in New Zealand, and while that isn’t good news for anyone, there are some things salon, spa and clinic owners can do..

How to Create Content for Your Salon or Clinic

How to Create Content for Your Salon or Clinic

You don’t have to be a writer to ensure your biz has great content.

Arbonne joins B Corporation

Arbonne joins B Corporation

The personal care brand is one of the 25 largest B Corp companies globally.

The Whitening Co opens second Auckland branch

The Whitening Co opens second Auckland branch

We caught up with founder Kennedy Anderson.

Glossier axes makeup line Play

Glossier axes makeup line Play

The collection of high impact cosmetics lasted less than a year.

No-fail hacks for branding your salon

No-fail hacks for branding your salon

Building awareness of your business is of utmost importance.

Leah Light sells nail business

Leah Light sells nail business

The celebrated NZ nail artist says she has “exciting things” lined up.